Privacy Policy
Last updated: 21 May 2026
This Privacy Policy applies to 8WEB SDN BHD (Malaysia) and our website 8web.ai. We comply with the Personal Data Protection Act 2010 (Malaysia).
1. Information we collect
Name, email, phone, company, website URL, message content you submit via our enquiry forms; technical data such as IP address, browser and pages viewed.
2. How we use it
To respond to enquiries, deliver and improve our services, send invoices and operational emails, and comply with legal obligations.
3. Legal basis
Consent (where required), legitimate interest in running our business, and contractual necessity once you become a customer.
4. Sharing
We use trusted processors (hosting, analytics, email delivery) bound by data-protection agreements. We do not sell personal data.
5. Cookies & analytics
We use Google Analytics, Statcounter and Ahrefs Web Analytics for traffic insights. Cookies can be disabled in your browser.
6. Retention
We retain enquiry data for up to 24 months and customer data for the duration of our contract plus 7 years for tax records.
7. Your rights
Under the Personal Data Protection Act 2010 (Malaysia), you can request access, correction or deletion of your personal data by emailing hello@8web.ai.
8. International transfers
Servers may be located outside your country. We use providers that maintain equivalent protection.
9. Changes
We may update this policy; the latest version is always at this URL.
10. Contact
Questions: hello@8web.ai or +65 9438 1016.